Correspondence & Account Management
“Email tracking has been one of the biggest things for us. Whether we’ve had people leave for maternity, move department or had new starters, we’re able to see exactly where things have left off.”
Email tracking has been one of the most beneficial features of Gold-Vision for The Fine Cheese Co., as it allows everyone in the business to follow a whole email trail of previous correspondence – even if it isn’t the account owner. This has been particularly beneficial during the onboarding process of new staff members. It means that new team members can get to grips with an account, whilst ensuring that customers are still getting an uninterrupted and unrivalled service.
Gold-Vision’s Activities and to-do list function enables the Fine Cheese team to manage account growth, as well as organise scheduled call-backs and account reviews. These features also make the process of repeat orders a breeze, with all the information in one single location.