Improve customer satisfaction and reduce ticket times with increased Help Desk productivity.
All of your customer data in one place to give your call centre agents the full picture.
Share confidential or sensitive data only with those that need to see it.
Alert and share information with relevant team members to keep response times on track.
Intuitive data and communication management so you can focus on supporting customers, not needless admin.
Reduce time spent on admin
Visibility across all areas
Customer support that fits your business
Find information faster and see the full picture
Track KPIs, success, and real-time status updates
Reduce waiting times for customers by automating key processes.
To deliver great customer support your team needs to know more than just the name of the person they’re talking to – they need the full picture.
With Gold-Vision CRM, all of your customer data – from your first touchpoint to the last – is in one place. Your support agents will always have the latest information at their fingertips and can respond more efficiently and effectively than ever before
Share key information with the rest of your team at the click of a button to ensure everyone is kept in the loop throughout the resolution process. Gold-Vision can easily be configured to fit your own support processes giving your team access to a CRM tool shared across your business.
View your customer interaction history to reduce friction and increase efficiency.
Make your data count with easy-to-use, yet powerful, reporting. Keep track of productivity, and analyse your key support metrics and KPIs.
Extend your support process directly out to your customers with the Gold-Vision portal integration. Improve your teams’ productivity, remove call queues for your customers and increase satisfaction all round!
Using a CRM solution to record customer issues is one thing, but now you can integrate the information required to solve the issue as well, meaning the answers you need are always at your fingertips. For example, “When is my machine going to be delivered?” may be stored in an ERP solution. By integrating order information into your CRM you end up with quicker response times and happier customers.
If the information is in Gold-Vision, it can be made available to your customer via a customer portal. As a result, they can find the answer themselves, saving everyone time.
You decide whether to work from our standard framework portal or to work with our experienced development team to customize it to your own processes. Either way, you will revolutionise your support processes in no time.
Only want your support team to see certain information? Not a problem.
Gold-Vision allows you to design screens on a team or individual basis – so you can ensure that the right information is always available to those that need it, and hidden from those that don’t.
Built-in data privacy management tools also mean you never need to worry about whether or not your data handling is compliant with legislation.
Brian Miller, Sales & Marketing Director – Wilde Analysis
