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Meet the team

Personal. Experienced. Professional.

With years of experience behind them, our knowledgeable team is here to help you get the most out of your CRM.


Management team

The Gold-Vision management team’s combined knowledge and expertise drives our product development and customer experience.

Mark Vernon
Managing Director
Mark has twenty years’ experience developing and implementing software professionally, with the past fifteen at Gold-Vision CRM leading product development. He enjoys being cross-functional within the organisation with a focus on global business development.
Jiggy Patel
Jiggy Patel
Sales Director
With over 20 years of experience in blue-chip project management and a long-standing CRM career, Jiggy is incredibly adept at implementing software solutions that make a difference for a variety of industries. She has a passion for helping customers achieve satisfaction and efficiency with their CRM systems and processes.
Usmaan Razaq
Projects Director
With over a decade’s experience in CRM, Usmaan is committed to new customer success. Having helped clients in most industries, Usmaan is a confident and experienced leader with a deep understanding of what makes CRM successful.
Tim Beresford
Operations Director
Tim is our go-to problem solver, with expansive product and business process knowledge built during his 15+ years implementing and supporting Gold-Vision. His unwavering focus on the customer ensures fast, thorough and helpful customer support and new innovations.
Nikki Murphy
Head of CX
Rich Bean
Head of Product Development
Zoe Pepper
Digital Marketing Communications Manager
Kim Stuart-Thomas
Digital Marketing Lead
Russell Jackson
Team Leader - Quality & Support
Calum Mackay
Head of Development & Operations
Suliman Razaq
Sales Consultant
Alex Howard
Sales & Marketing Executive
Dawn Safford
Customer Success Manager
Ben Thompson
Software Developer
Ian Rotea
Lead UX/UI Designer
Laura Scott
Senior Software Developer
Molly Lyons
Senior Marketing Consultant
Adrian Coles
IT Operations & Security Manager
Roisin Burton
Head of Revenue
Rohan Yousaf
Senior Solutions Consultant
Jagtar Mander
Junior Quality & Support Consultant
Pardip Matharu
Junior Solutions Consultant

Put a face to the name…

Our broader team spans software development and IT/infrastructure specialists, experienced project consultants, and support agents thought to our talented sales, marketing and operations professionals.

From placement students through to our leadership team, every single Gold-Vision employee is here to ensure your Gold-Vision CRM journey delivers the best experience and outcomes as possible.

Interested in joining us? Find out more about careers at Gold-Vision

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