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Meet the team

Personal. Experienced. Professional.

With years of experience behind them, our knowledgeable team is here to help you get the most out of your CRM.


Management team

The Gold-Vision management team’s combined knowledge and expertise drives our product development and customer experience.

Mark Vernon
Managing Director
Mark has twenty years’ experience developing and implementing software professionally, with the past fifteen at Gold-Vision CRM leading product development. He enjoys being cross-functional within the organisation with a focus on global business development.
Jiggy Patel
Jiggy Patel
Sales Director
With over 20 years of experience in blue-chip project management and a long-standing CRM career, Jiggy is incredibly adept at implementing software solutions that make a difference for a variety of industries. She has a passion for helping customers achieve satisfaction and efficiency with their CRM systems and processes.
Usmaan Razaq
Projects Director
With over a decade’s experience in CRM, Usmaan is committed to new customer success. Having helped clients in most industries, Usmaan is a confident and experienced leader with a deep understanding of what makes CRM successful.
Tim Beresford
Operations Director
Tim is our go-to problem solver, with expansive product and business process knowledge built during his 15+ years implementing and supporting Gold-Vision. His unwavering focus on the customer ensures fast, thorough and helpful customer support and new innovations.
Calum Mackay
Head of Development & Operations
Ian Rotea
Lead UX/UI Designer
Dawn Safford
Customer Success Manager
Pardip Matharu
Junior Solutions Consultant
Molly Lyons
Senior Marketing Consultant
Kim Stuart-Thomas
Digital Marketing Lead
Ben Thompson
Software Developer
Alex Howard
Sales & Marketing Executive
Adrian Coles
IT Operations & Security Manager
Zoe Pepper
Digital Marketing Communications Manager
Rich Bean
Head of Product Development
Suliman Razaq
Sales Consultant
Rohan Yousaf
Senior Solutions Consultant
Nikki Murphy
Head of CX
Jagtar Mander
Junior Quality & Support Consultant
Roisin Burton
Head of Revenue
Russell Jackson
Team Leader - Quality & Support
Laura Scott
Senior Software Developer

Put a face to the name…

Our broader team spans software development and IT/infrastructure specialists, experienced project consultants, and support agents thought to our talented sales, marketing and operations professionals.

From placement students through to our leadership team, every single Gold-Vision employee is here to ensure your Gold-Vision CRM journey delivers the best experience and outcomes as possible.

Interested in joining us? Find out more about careers at Gold-Vision

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